The effect of Project Communication Systems on Efficient Project Delivery in World Vision Rwanda’s Community Water Supply Projects in Kigali City

Angel Uwineza, and Francis Ssali
Mount Kigali University, Rwanda
Email: gashemangel@gmail.com

Abstract: This study examined the effect of project communication systems on efficient project delivery in World Vision Rwanda’s community water supply projects in Kigali City. It specifically determined the effects of communication channels, communication frequency and feedback mechanisms on efficient project delivery. A quantitative descriptive-correlational case study design was adopted. The target population was 150 personnel from eight departments involved in the projects between 2021 and 2025. Yamane’s formula gave a sample of 109, allocated through proportionate stratified random sampling. A structured five-point Likert questionnaire (Cronbach’s alpha = .819 to .840) was administered, and 96 usable questionnaires (88.1%) were analyzed in SPSS using means, standard deviations, Pearson correlation and simple linear regression at the 5% significance level. Respondents expressed high agreement on communication channels (M = 4.36), communication frequency (M = 4.34) and feedback mechanisms (M = 4.26). Each dimension had a strong, positive and statistically significant relationship with efficient project delivery: channels (r = .69, R² = .476), frequency (r = .66, R² = .436) and feedback mechanisms (r = .72, R² = .518), all p < .001. Feedback mechanisms showed the strongest association. The study concludes that structured channels, regular communication and responsive feedback are associated with efficient project delivery. It recommends project-specific communication matrices, scheduled meetings and updates based on information needs, and documented feedback procedures with defined response and escalation times.