Effect of Revenue Recovery System on Performance of Rutongo District Hospital in Rulindo District, Rwanda
Marie Grace Nyirahabimana and Tarus Thomas
University of Kigali
Email: mariegrace2030@gmail.com
Abstract: This study examined the effect of the Insurance System on the Performance of Rutongo District Hospital in Rulindo District, Rwanda. Specifically, the study assessed the effect of the Insurance System on hospital performance. The study adopted a descriptive and correlational research design using a quantitative approach. The target population comprised 173 staff members, from which 112 support staff were selected and 108 questionnaires were returned. In addition, 61 key informants were interviewed. Data were collected using structured questionnaires and interviews and analyzed using SPSS Version 25. Descriptive statistics, Pearson Product-Moment correlation, and simple linear regression analysis were used. The findings showed that the Insurance System supports effective claims processing, improves revenue collection, facilitates reimbursement, and contributes to hospital performance. The correlation analysis indicated a positive relationship between the Insurance System and hospital performance (r = .562, p < .001). Regression analysis further showed that the Insurance System significantly influenced hospital performance. The study concluded that effective insurance claims management, timely reimbursement, and accurate billing contribute to improved hospital performance. The study recommends strengthening insurance claims processing, improving collaboration with insurance providers, and enhancing the monitoring and management of insurance reimbursements and recovered revenue.
4 Replies to “Effect of Revenue Recovery System on Performance of Rutongo District Hospital in Rulindo District, Rwanda”
Congratulations to my colleague Marie Grace.
Revenue recovery is a critical component of hospital financial management because it ensures that services provided to patients are properly billed, claimed, verified, collected, and accounted for. From the perspective of a Recovery Officer, an effective revenue recovery system can directly contribute to the financial sustainability and operational performance of a district hospital.
At hospital level, revenue recovery involves several interconnected activities, including patient registration, service documentation, coding and billing, insurance claim preparation, claim submission, verification, follow-up of rejected claims, debt collection, reconciliation, and reporting. Weaknesses at any stage can result in revenue leakage and delays in cash collection.
Thank you so much for your kind words and congratulations. I truly appreciate your support and recognition. Revenue recovery is indeed an important part of ensuring financial sustainability and effective service delivery in our hospitals. I am grateful for the opportunity to contribute to this important work and to continue learning and growing together with my colleagues. Thank you once again for your encouragement!
Big congratulations my Colleague and workmate. Glory be to our almighty God who helped you to achieve it.
Thank you so much, my colleague and workmate, for your kind words and heartfelt congratulations. I give all the glory to Almighty God for His guidance, strength, and grace throughout this journey. I truly appreciate your support and encouragement. May God bless you abundantly!