The Influence of Risk Monitoring and Control on Performance of Digital Banking Projects at Postbank Kenya in Nairobi County, Kenya
Munyua Regina Wairimu Mburu, Lango Benard & Lilechi Melvin
The Catholic University of Eastern Africa, Kenya
Email: munyuarw@gmail.com
Abstract: Digital banking projects have become increasingly important in enhancing efficiency, accessibility, and service delivery in the banking sector. However, the successful implementation and performance of these projects are often threatened by various risks. This study examined influence of risk monitoring and control on the performance of digital banking projects at Postbank Kenya in Nairobi County. The study was anchored on Stakeholder Theory and Enterprise Risk Management Theory. The study adopted a mixed-methods research approach and employed a convergent parallel research design. The study targeted 120 participants using census sampling. Structured questionnaires were administered to 115 employees, of whom 112 responded, while 5 departmental managers were interviewed and all responded. Data were collected using structured questionnaires and interview guides. Quantitative data were analyzed using SPSS Version 30 through descriptive and inferential statistics, while qualitative data were thematically analyzed. The study found that risk monitoring and control plays a critical role in digital banking project performance, with continuous risk monitoring, performance tracking, regular risk audits, and timely corrective action strengthening project implementation and performance. Inferential results revealed that risk monitoring and control (β = 0.318, p < 0.001) had a positive and significant influence on project performance, while the overall risk-management model explained 68.7% of the variation in project performance (R² = 0.687). The study concludes that effective risk monitoring and control significantly enhances digital banking project performance. It recommends strengthening continuous risk monitoring, performance tracking, risk reporting, regular risk audits, and timely corrective action to enhance digital banking project performance and sustainability.
