Influence of Capacity Building on the Implementation of Telemedicine Projects in Penda Medical Centre in Nairobi County, Kenya
Gloria Kemunto Moranga – The Catholic University of Eastern Africa, Kenya
Calistus Luhombo Adema – The Catholic University of Eastern Africa, Kenya
Edwin A. B. Juma, PhD – Karatina University, Kenya
Email: kemunto.gloria.m@gmail.com
Abstract: Despite increasing adoption, the performance of telemedicine projects in many developing countries remains suboptimal, limiting their potential to enhance healthcare accessibility, efficiency, and sustainability. This study examined the influence of capacity building on the implementation of telemedicine projects in Penda Medical Centre in Nairobi County, Kenya. The study was anchored on Technology Acceptance Model and adopted a convergent parallel research design. The target population was 560 telemedicine users and 5 key informants, from which a sample of 238 respondents was drawn using stratified simple random sampling and purposive sampling. Data were collected using structured questionnaires and interview guides. Quantitative data were analyzed using SPSS through descriptive (frequency, percentage, mean and standard deviation), and inferential statistics (Pearson Product-Moment Correlation Analysis and Simple Linear Regression Analysis), while qualitative data were thematically analyzed. The study found that capacity building plays a critical role in telemedicine project performance, with training and continuous skills development improving staff competence, service quality, and operational efficiency. Inferential results, pearson correlation analysis showed a significant positive relationship between capacity building and the implementation of telemedicine projects, while simple linear regression analysis established that capacity building was a positive and statistically significant predictor oftelemedicine project implementation (β = 0.301, p < 0.001). The study concludes that effective capacity building significantly enhances telemedicine project performance. It recommends strengthened continuous capacity building to enhance telemedicine sustainability. Further research should explore patient-centered adoption dynamics in private healthcare settings.
