Virtual student services – Journal of Research Innovation and Implications in Education

Reimagining Student Support in the Digital Era: Stakeholders’ Perceptions of Determinants Influencing Virtual Student Service Delivery in Kenyan Universities

By JRIIE | August 5, 2026

Samuel Ngugi Kariuki, Millicent Adhiambo Ojwan’g & Paul WahonyaUniversity of Eastern Africa, Baratonhttps://orcid.org/0000-0002-1314-077X)Email: kariukis@ueab.ac.ke Abstract: This study focused on “Reimagining Student Support in the Digital Era: Stakeholders’ Perceptions of Determinants Influencing Virtual Student Service Delivery in Kenyan Universities.” A descriptive survey research design was adopted. The target population comprised 459 respondents, including 52 lecturers and…

Optimizing Digital Opportunities for Effective Virtual Student Service Delivery in Kenyan Universities

By JRIIE | July 6, 2026

Samuel Ngugi Kariuki, Millicent Ojwan’g & Paul WahonyaUniversity of Eastern Africa, Baratonhttps://orcid.org/0000-0002-1314-077XEmail: kariukis@ueab.ac.ke Abstract: This study examined stakeholders’ perceptions of digital opportunities influencing virtual student service delivery in selected universities in Kenya. It was motivated by the growing digital transformation in higher education through artificialintelligence (AI), blockchain technology, and online platforms, despite persistent inconsistencies in…