Optimizing Digital Opportunities for Effective Virtual Student Service Delivery in Kenyan Universities
Samuel Ngugi Kariuki, Millicent Ojwan’g & Paul WahonyaUniversity of Eastern Africa, Baratonhttps://orcid.org/0000-0002-1314-077XEmail: kariukis@ueab.ac.ke Abstract: This study examined stakeholders’ perceptions of digital opportunities influencing virtual student service delivery in selected universities in Kenya. It was motivated by the growing digital transformation in higher education through artificialintelligence (AI), blockchain technology, and online platforms, despite persistent inconsistencies in…