Effect of Quality Control Implementation on Information and Communication Technology Infrastructure Performance: A Case Study of Short Message Service Gateway Project at Ishema Hub in Kigali City, Rwanda
Bosco Ahishyize Massai and Sam BazimyaUniversity of Kigalihttps://orcid.org/0009-0002-5245-9609Email: massaibosco85@gmail.com Abstract: This study assessed the effect of quality control implementation on Information and Communication Technology (ICT) infrastructure performance in the Short Message Service (SMS) Gateway project at Ishema Hub in Kigali City, Rwanda. The study examined quality inspection/testing, quality standards compliance, reporting, and corrective action implementation…