Service delivery – Journal of Research Innovation and Implications in Education

Principals’ Performance Contracting Practices and Service Delivery in Public Secondary Schools: Evidence from Kisii County, Kenya

By JRIIE | October 11, 2026

Denis Okemwa Mitieka, Pamela Ochieng and Susan MachariaMount Kenya University, KenyaEmail: denismitieka@gmail.com Abstract: This study examined the relationship between principals’ performance contracting practices, namely target setting, resource allocation, stakeholder involvement, and monitoring and evaluation (M&E), and service delivery in public secondary schools in Kisii County, Kenya. The study used a convergent parallel mixed-methods design, with…

Devolved Governance Approach and Improved Service Delivery in Nyamira County, Kenya

By JRIIE | January 12, 2024

Asuma Mariita Nchaga – Adventist University of Africa, KenyaMurongo Esau – Kampala International University, UgandaEmail: corneliusasuma@gmail.com Abstract: The difficulty with service delivery remains a hard task to determine amongst devolved governments and as such there are mixed reactions in the implementation of devolution. This paper aimed at analyzing the effect of devolution system of governance…

Effect of Financial Releases and Social Accountability Practices on Service Delivery in Mayuge Local Government, Uganda

By JRIIE | June 29, 2020

Kaziba John – Team University and Dr. Patience Tugume – Makerere University Email: kazibajohn@gmail.com Received April 5, 2020; Revised June 25, 2020; Accepted June 26, 2020 Abstract: Central Government Releases conduct decision making closer to people to improve governance and service delivery. This study was conducted to establish whether financial releases and social accountability practices…