Human Relations and Organizational Productivity in Rwanda: A Case of Bank of Kigali (BK)
Yves Nshimiyimana and Kengere A. OsiemoMount Kenya Universityhttps://orcid.org/0009-0006-1396-4046Email: yvesnshimi96@gmail.com Abstract: This article examined the influence of human relations on organizational productivity at Bank of Kigali (BK), Rwanda, with particular attention to quality communication, employee empowerment and conflict management. The study drew on Social Exchange Theory, Organizational Culture Theory and the High-Performance Work Systems perspective. A…