Role of Quality Principles Management Practices in Organizational Performance in Public Institutions: A Case of Rwandair, (2020-2025)
Egide Nkurunziza & Jean De Dieu DushiminmanaUniversity of KigaliEmail: egiden984@gmail.com Abstract: The purpose of this study is to assess the role of Quality principles management practices in organisational performance in public institutions a case of RwandAir, in Rwanda (2020-2025). The specific objectives of the study were to examine the influence of customer focus on the…