Mediation – Journal of Research Innovation and Implications in Education

The Mediating Role of Customer Satisfaction in the Relationship between Customer Relationship Management and Firm Profitability: Evidence from Premium Hotels in Uganda

By JRIIE | October 2, 2026

Christopher Sebuliba – https://orcid.org/0009-0006-7151-0421 Frank Pio Kiyingi Fred Lwanga – https://orcid.org/0000-0002-2444-2552 Nkumba University, Uganda Email: christsebuliba@gmail.com Abstract: This study examined the mediating role of customer satisfaction in the relationship between customer relationship management (CRM) and firm profitability among premium (four- and five-star) hotels in the Greater Kampala Metropolitan Area (GKMA), Uganda, guided by Service Profit…

Innovative Conflict Management by Principals: Enhancing Teachers’ Job Performance in Nigeria

By JRIIE | March 26, 2026

Hakeem A. Nafiu – Educational Administration, Carolina University, North Carolina, U.S.A Adeyemi O. Olaitan – Arts Education, University of Ilorin, Ilorin, Nigeria Email: hakeemn@carolinau.edu/ adeyemiolaitan01@gmail.com Abstract: This study investigated how principals’ innovative conflict management strategies enhanced teachers’ job performance across Nigeria’s six geopolitical zones, addressing leadership challenges in diverse urban and rural secondary schools. A…

The Graffiti Subculture: A Culture of Masculine Identity Construction in Zimbabwean Secondary Boarding Schools

By JRIIE | May 20, 2022

Makarati Piason, Mangeya Hugh & Kadenge MaxwellMidlands State University, ZimbabweEmail: pmakarati@gmail.com Abstract: This study explores the sociocultural construction of male identities in informal spaces in learning institutions. Focus is placed on spaces such as boys’ toilets in secondary boarding schools in Gutu District of Zimbabwe. Considering the central purpose of graffiti as communication, this study…