Effect of Digital Automation on Operational Efficiency of Microfinance Institutions: A Case Study of District SACCO Nyarugenge, Rwanda
Jean Pierre Bizimana and Tarus ThomasUniversity of KigaliEmail : bizpeter2020@gmail.com Abstract: This study examined the effect of digital automation on the operational efficiency of microfinance institutions, with specific focus on the effect of IT investment ratio on operational efficiency at District SACCO Nyarugenge, Rwanda. The study employed a descriptive and correlational research design within a…