Quality Performance Assessement, Evaluation and Percieived Service Delivery in Private Universities in Central Region in Uganda
Francis Sengendo, Micheal Mawa & Frank Pio Kiyinji
Nkumba University, Uganda
Email: sengendofrancis2016@gmail.com
Abstract: This study examined the influence of quality performance assessment and evaluation on perceived service delivery in private universities in Uganda’s Central Region. Grounded on Stakeholder, Expectancy, and Institutional theories, the research adopted a cross-sectional survey design involving 190 respondents from four purposively selected private universities. Findings reveal a strong positive correlation (r = 0.848, p < 0.001) between performance assessment practices and perceived service delivery, emphasizing the pivotal role of robust internal quality assurance systems in enhancing teaching effectiveness, research output, efficient student welfare, and effective community engagement. Regression analysis further indicates that performance assessment and evaluation significantly predicts perceived service service delivery (β = 0.783, p < 0.001), accounting for 72% of the variance. Despite these positive associations, variability in implementation highlights areas for improvement, particularly in monitoring, feedback utilization, and research quality assurance. The study underscores the importance of strengthening institutional quality assurance mechanisms, providing targeted staff training, and systematically tracking service delivery outcomes to enhance stakeholder satisfaction and overall institutional performance. These findings provide empirical evidence to inform policy and practice in private universities and contribute to the broader discourse on quality assurance in sub-Saharan African universities.
