Role of Digital Transformation in Strategic Management in Selected Companies in Rwanda

Shallon Bagwaneza & Osiemo Kengere Athanas
Mount Kenya University
Email: shallonbagwaneza@gmail.com

Abstract: This study examined the effect of business process transformation on strategic management in selected companies in Rwanda, specifically focusing on Bank of Kigali and MTN Rwanda. This study attempted to assess the effect of business process transformation on strategic management in selected companies in Rwanda. A descriptive research design employing both quantitative and qualitative methods was used to provide a comprehensive understanding of the subject. The target population included 192 staff members across executive management, middle management, IT, project management, and customer service departments, with 132 respondents participating through questionnaires and interviews. Data were analyzed using SPSS version 26, applying both descriptive and inferential statistics. The findings revealed a strong positive relationship between business process transformation and strategic management, with a Pearson correlation coefficient of r = 0.814 (p < 0.01). Regression analysis further confirmed that business process transformation is a significant predictor of strategic management, demonstrating its role in enhancing operational efficiency, decision-making, and competitive advantage. Qualitative insights from interviews highlighted that successful digital initiatives depend not only on technology but also on employee adoption, continuous evaluation, and alignment with organizational strategy. Based on these findings, the study recommends that Bank of Kigali and MTN Rwanda continue investing in digital processes, strengthen employee capacity, and implement monitoring systems to ensure strategic alignment. These insights provide practical guidance for leading Rwandan companies seeking to leverage business process transformation to improve strategic management and organizational performance.