Internal Business Processes and Organizational Performance in Sonarwa Insurance Company in Rwanda
Doreen Mutesi & Martin Kimemia GathiruMount Kigali UniversityEmail: doreenmutesi301@gmail.com Abstract: This study examines the influence of internal Business Processes on the organizational performance of SONARWA Insurance Company in Rwanda. A descriptive research design was employed, using both quantitative and qualitative methods. The target population consisted of 170 staff members, including senior, middle, and lower management…