Influence of Technological Innovation on the Performance of National Police Service in Kenya

Polo Otieno Daniel, Stephen Bitok & Catherine Muganda
Department of Management Science and Entrepreneurship
School of Business and Economics
Moi University
Email; polodaniel0000@gmail.com

Abstract: Deteriorating performance of the police service has been attributed to inability to implement the police reforms which aim to improve their performance. The purpose of this study was to determine the influence of technological innovation on the performance of National Police Service in Kenya. The study utilized Resource Based View Theory. This study used positivism philosophy and adopted explanatory research design. The study targeted 792 NPS officers. Stratified and simple random sampling techniques were employed to select sample size of 266 NPS officers. Primary data was collected using questionnaire among the NPS officers. Cronbach’s Alpha coefficient was adopted to ascertain internal consistency. Content validity was achieved through an expert judgment and construct validity established by conducting a factor analysis. The collected data was coded and analyzed through inferential analysis. The study concluded that there was a positive significant influence of technological innovation on performance of NPS. The study recommended the need for the NPS to prioritize the adoption, integration, and continuous upgrading of technology-based systems in their day-to-day operations.