Effect of Credit Management on the Financial Performance of Microfinance Institutions in Rwanda: A Case Study of Umurenge SACCOS in Rulindo District

Marie Solange Tuyizere and Daniel Mburamatare
University of Kigali
Email: msolangetu2014@gmail.com

Abstract: This study explores the effect of credit management practices, with a particular focus on loan appraisal, on the financial performance of Umurenge SACCOs in Rulindo District, Rwanda. Grounded in an Asymmetric Information Theory, the research adopts a descriptive design and employs a mixed-methods approach, integrating both quantitative and qualitative techniques. A total of 143 respondents were selected using purposive sampling, and data were collected through structured questionnaires. Descriptive analysis revealed that respondents generally agreed on the importance of loan appraisal, with a mean score of 3.75 for the statement “Loan appraisal is a viable strategy for credit management” and 3.91 for the role of collateral in loan appraisal. However, there was some variability in perceptions regarding the competency of personnel and the thoroughness of loan assessments. Inferential statistics, including correlation and regression analysis using SPSS Version 25, were employed to examine the relationships between loan appraisal and financial performance. The findings showed a strong positive correlation (r = 0.776) between effective loan appraisal and the financial performance of SACCOs. Regression analysis confirmed that loan appraisal practices significantly impact the financial outcomes of Umurenge SACCOs, with a standardized beta coefficient of 0.206 (p-value = 0.005), emphasizing the importance of robust loan evaluation processes in improving financial sustainability. Based on these findings, the study recommends that Umurenge SACCOs adopt more rigorous and standardized loan appraisal procedures, enhance the capacity of credit officers through continuous training, and integrate digital tools for more accurate, efficient loan assessments.